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• Support Availability
• Authenticated Requests
• IAT/HoloNet Contact Info
• About HoloNet

Support Availablity

Customer e-mail and phone calls are handled during business hours, and all systems are monitored 24 hours a day, 7 days a week. When system-level problems are detected, they are corrected immediately. Additionally, we strive to answer all telephone and e-mail inquiries within one business day.

Remember, you can easily create accounts, add services, update your billing information, or administrate your web site at any time of the day or night by logging in, with a terminal or via telnet, or via our web-based Account Admin system.

In addition, online Support resources are always available, including the HoloNet FAQ.

Authenticated Requests

For HoloNet members, the best way to contact HoloNet support is by sending your messages from an authoritative source. This will ensure that your messages are handled in the most efficient manner.

For security reasons, any requests that entail a change to your account configuration must originate from an authoritative source.

1. Logging in to your HoloNet account and sending us an e-mail message.

2. Sending a message from the Account Administration area. Choose the "Authenticated Mail" option from the Table of Contents after logging in.

3. Sending us a letter via postal mail or fax. The request must:
   • Include your account name
   • Be signed by the administrative contact for your account or an officer of your company
   • Be on company letterhead, if available
   • Be printed or typed to ensure legibility.

While we do not want to make it difficult for you to make changes to your account, we also don't want to make it easy for anyone else to do so!

IAT/HoloNet Contact Info

General/Technical Support	Billing Support
mail: HoloNet Information Access Technologies, Inc. #318 1500 Oliver Rd., Suite K Fairfield, CA 94534-3473 / U.S.A e-mail: support@holonet.net info@holonet.net (automated) abuse@holonet.net (e-mail abuse reports) fax: 707-422-5857 voice: 510-704-0160	mail: Accounts Receivable Information Access Technologies, Inc. #318 1500 Oliver Rd., Suite K Fairfield, CA 94534-3473 / U.S.A e-mail: support@holonet.net fax: 707-422-5857 voice: 510-704-0160 Note: When paying by deposit or PO, be sure that your check: Includes your member name Is made payable to Information Access Technologies, Inc.

About HoloNet

HoloNet is a service of Information Access Technologies, Inc. (IAT) and has been providing a full range of platform independent Internet services since 1991. Our experience in providing Internet services and developing software allows us to offer the the highest quality service and excellent support for our customers.