|
|
Answers to the most frequently asked questions about HoloNet service.
- E-mail Questions
-
- HoloWWW Web Hosting Questions
-
- Account Management Questions
-
- E-mail Questions
- Can I have more than one POP account?
- Yes, you may. Please visit the Special DNS Configurations page in the HoloDNS Service Manual for more information on how to set this up.
- How do I set up e-mail forwarding for my account?
- Please see the E-Mail Instructions page for details.
- May I send out unsolicited commercial e-mailings?"
- No, you may not. Please read Section 2.1 of the HoloNet Terms and Conditions for further detail.
[Back to Top]
- HoloWWW Web Hosting Questions
- If HoloNet is hosting my web page, do I have to dial in through HoloNet?
- No, you do not. While you may certainly use HoloIP Service to connect to the Internet, you can use HoloWWW service through any Internet service which will permit you to use a web browser and an FTP client.
- Can I get the "referer" logs for my web site?
- The "referer" information is not available in HoloWWW server logs. However, if you would like to capture that information, you can do so using CGI scripts. Please see the CGI Anywhere page for details.
- What are the maximum number of simultaneous connections for my site?
- The maximum number of simultaneous connections is the number of connections
that can be opened to your Web site at once. A connection is opened for each file downloaded, and mutltiple connections may be opened when a page is downloaded. For example, a visitor hitting an HTML page with 2 images on it will open 3 connections. Each connection stays open until the file is transferred or the connection is broken.
The maximum number of connections allowed is the speed of your service (bandwidth level) divided by 1200bps.
Without a limit on the maximum number of simultaneous connections, service
could degrade to the point where it could take an unreasonably long time
to download a page.
If the maximum number of simultaneous connections for your site is exceeded, additional connections are turned away. By default, a notice will be e-mailed to you if a turn away occurs.
To increase the maximum number of simultaneous connections, increase the
bandwidth level of your site. To reduce the length of connections, reduce
the size of your pages and files.
See the HoloWWW Rates Page for HoloWWW bandwidth levels and pricing.
[Back to Top]
- Account Management Questions
- Why is my site or e-mail not working?
- There could be many reasons that you are unable to reach your site.
- Before reporting problems with your account, attempt to log in and check your HoloNet e-mail to see if there is a billing problem. If this is the issue, you will want to update your billing information on-line and contact us so that we can ensure that your services are working again as quickly as possible.
- If it is not a billing issue, please contact us with the details of the problem you are experiencing.
- What is an Authenticated Request? Why is it necessary?
- Our Authenticated Request procedure is in place for your protection. This way, nobody can make changes to your account unless you have granted them access to do so.
- How do I change my contact or billing information?
- Please see the Account Support page for details and other helpful links.
- How can I reach technical/customer support regarding problems/changes outside of business hours?
- Please visit the Contact Support page for our contact information.
- How do I change my information at the InterNIC?
- You will need to contact the domain name registrant for specific information on how to do this. If you registered your domain name in our menu system, then you will need to contact Network Solutions for assistance.
- How do I close my account?
- You can do so by sending us an authenticated request to do so.
[Back to Top]
|
